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Conflicts are inevitable. It is all in how you handle these conflicts that determines their impact.

Few people enjoy conflict and most have a hard time with difficult conversations. This webinar will provide step-by-step guidance on how to manage challenging behaviors and negative attitudes of others, all while keeping a firm hold on your emotions. You’ll learn specific strategies to improve interpersonal communication skills and adopt a coaching mindset to bridge differences and facilitate positive change that leads to conflict resolution.

You will learn:

• Conflict resolution
• How to manage challenging behaviors and negative attitudes
• Interpersonal communication skills
• How to bridge the communication gap to facilitate a positive impact