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Developing Effective Communication Skills-Part II: Difficult Conversations & Conflict Resolution
June 23, 2:00 pm EDT - 3:30 pm EDT
Conflicts are inevitable. It is all in how you handle these conflicts that determines their impact.
Few people enjoy conflict and most have a hard time with difficult conversations. This webinar will provide step-by-step guidance on how to manage challenging behaviors and negative attitudes of others, all while keeping a firm hold on your emotions. You’ll learn specific strategies to improve interpersonal communication skills and adopt a coaching mindset to bridge differences and facilitate positive change that leads to conflict resolution.
You will learn:
- Conflict resolution
- How to manage challenging behaviors and negative attitudes
- Interpersonal communication skills
- How to bridge the communication gap to facilitate a positive impact