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Developing Effective Communication Skills-Part II: Difficult Conversations & Conflict Resolution

June 23, 2:00 pm EDT - 3:30 pm EDT

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Conflicts are inevitable. It is all in how you handle these conflicts that determines their impact.

Few people enjoy conflict and most have a hard time with difficult conversations. This webinar will provide step-by-step guidance on how to manage challenging behaviors and negative attitudes of others, all while keeping a firm hold on your emotions. You’ll learn specific strategies to improve interpersonal communication skills and adopt a coaching mindset to bridge differences and facilitate positive change that leads to conflict resolution.

You will learn:

  • Conflict resolution
  • How to manage challenging behaviors and negative attitudes
  • Interpersonal communication skills
  • How to bridge the communication gap to facilitate a positive impact
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Details

Date:
June 23
Time:
2:00 pm EDT - 3:30 pm EDT
Event Category: