Independent Foreclosure Review


The Federal Reserve Board issued enforcement actions against four large mortgage servicers
–GMAC Mortgage, HSBC Finance Corporation, SunTrust Mortgage, and EMC Mortgage Corporation–in April 2011. Under those actions, the four servicers were required to retain independent consultants to review foreclosures that were initiated, pending, or completed during 2009 or 2010. The review is intended to determine if borrowers suffered financial harm directly resulting from errors, misrepresentations, or other deficiencies that may have occurred during the foreclosure process. The servicers are required to compensate borrowers for financial injury resulting from deficiencies in their foreclosure processes.

If you had a mortgage loan on your primary residence and believe you were financially harmed during the mortgage foreclosure process by any of the four servicers in 2009 or 2010, you can request an independent review and potentially receive compensation. The four servicers are required to make the independent reviews available to borrowers as part of their compliance with the April 2011 enforcement actions.

A number of servicers supervised by the Office of the Comptroller of the Currency (OCC) are also required to conduct independent reviews. (See below for the full list of servicers.)

Eligibility for Review

Borrowers are eligible for an independent foreclosure review if they meet the following criteria:

  • the property securing the loan was the borrower’s primary residence;
  • the mortgage was in the foreclosure process (initiated, pending, or completed) at any time between January 1, 2009, and December 31, 2010; and
  • the mortgage was serviced by one of the following mortgage servicers:
America’s Servicing CompanyCountrywideNational City Mortgage
Aurora Loan ServicesEMC Mortgage CorporationPNC Mortgage
BAC Home Loans ServicingEverBank/EverHome Mortgage CompanySovereign Bank
Bank of AmericaFinancial FreedomSunTrust Mortgage
BeneficialGMAC MortgageU.S. Bank
ChaseHFCWachovia Mortgage
CitibankHSBCWashington Mutual (WaMu)
CitiFinancialIndyMac Mortgage ServicesWells Fargo Bank, N.A.
CitiMortgageMetLife BankWilshire Credit Corporation


If you previously filed a complaint with these servicers about foreclosures pending during the review period, you may still seek an independent review of your foreclosure.

There are no costs associated with being included in the review; the review is a free program. Beware of anyone who wants payment to assist you in connection with the independent foreclosure review or any other foreclosure assistance program.

Review Process

Information about the review process, including how to request an independent review, was mailed to potentially eligible borrowers in November and December 2011. If you believe that you meet the three criteria but have not received a mailing, call 800-475-NCRC (6272).  Individuals can also get more information about the review through a website set up by the servicers, A list of Frequently Asked Questions and Answers are available on the website.

Don’t Delay. Call Us Today. (800) 475-NCRC

Watch out for scams – there is only one Independent Foreclosure Review. Beware of anyone who asks you to pay a fee for any foreclosure review service, such as completing the Request for Review Form.

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