Consumer Complaint Database

COVID-19 and the CFPB Consumer Complaint Database

Local businesses are devastated and state agencies overwhelmed as people stay at home to preserve their health and apply for government assistance to maintain financial solvency. An unexpected side effect of this was a simultaneous increase in consumer complaints filed with the Consumer Finance Protection Bureau (CFPB).

The CFPB’s consumer complaint database tells a story about our economy we need to hear

There is a little known public database of complaints about financial institutions that is garnering a lot of criticism from some banks and regulators. Despite this criticism, highly valuable information can be gleaned from these complaints that can help banks and other financial institutions better serve their customers. In 2010, when the Dodd-Frank Wall Street …

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