Consumer Action: Advocates call foul as CFPB hides consumer complaint narratives from public view

Consumer Action, August 2020: Advocates call foul as CFPB hides consumer complaint narratives from public view

The Consumer Financial Protection Bureau (CFPB) was created to be an effective advocate and ally for hardworking Americans when they are dealing with or are victims of extremely powerful financial firms. Unfortunately, the Trump administration has turned the CFPB into a predator protection bureau, leaving Main Street financial consumers to fend for themselves. Its latest move: quietly bury consumer complaint details, also known as narratives, by removing information and links to the consumer complaints database from its homepage. This is a gross disservice to consumers, especially those who are infrequent or first-time users of the database, who will find it difficult to track complaints about consumer financial products and services or learn about ongoing disputes with financial firms.

Print Friendly, PDF & Email

Redlining and Neighborhood Health

Before the pandemic devastated minority communities, banks and government officials starved them of capital.

Lower-income and minority neighborhoods that were intentionally cut off from lending and investment decades ago today suffer not only from reduced wealth and greater poverty, but from lower life expectancy and higher prevalence of chronic diseases that are risk factors for poor outcomes from COVID-19, a new study shows.

The new study, from the National Community Reinvestment Coalition (NCRC) with researchers from the University of Wisconsin–Milwaukee Joseph J. Zilber School of Public Health and the University of Richmond’s Digital Scholarship Lab, compared 1930’s maps of government-sanctioned lending discrimination zones with current census and public health data.

Table of Content

  • Executive Summary
  • Introduction
  • Redlining, the HOLC Maps and Segregation
  • Segregation, Public Health and COVID-19
  • Methods
  • Results
  • Discussion
  • Conclusion and Policy Recommendations
  • Citations
  • Appendix

Complete the form to download the full report: