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Effective Rental Counseling – Creating, Conducting, and Implementing a Program

February 23, 10:00 am EST - February 25, 3:00 pm EST

Register here

Join NCRC in this interactive and engaging rental training to help counselors and housing counseling agencies remain in compliance with HUD and the National Industry Standards for their rental counseling program.

Learners will be provided with the necessary tools and resources to conduct a successful virtual or in-person rental counseling session and workshop. This training will identify resources for assisting in effective rental counseling and creating a strategy to assist communities post-COVID-19 rental moratorium.

This training will be delivered over 12 hours (3 days) and will provide counselors a format to learn how to do rental counseling and rental workshops from start to finish all from the convenience of your computer.

You will learn:

  • Effectively use tools for virtual counseling and in-person sessions.
  • Identify national and local COVID-19 resources to assist clients post rental moratorium.
  • Conduct a HUD compliant rental counseling session from the intake to conducting a lease review and wrapping up with assisting clients through the eviction process.


Leigh Lester-Holmes has over 20+ years of experience working in higher education and nonprofit settings. Her professional experience focuses on program development, curriculum development, nonprofit leadership development, technology for maximum efficiency, and developing community partnerships for experiential education opportunities. She has a strong background in training, cross-departmental project management, supervision, and public speaking. She began her career as a mortgage banker which is when she became a housing counseling to better support her clients. . She has worked  in various nonprofit roles from housing counselor, program director,  loan administration manager, board member, outreach specialist etc. She is passionate about the work that counselors do on a day to day basis and creates programs and services to support them.



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February 23, 10:00 am EST
February 25, 3:00 pm EST
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Redlining and Neighborhood Health

Before the pandemic devastated minority communities, banks and government officials starved them of capital.

Lower-income and minority neighborhoods that were intentionally cut off from lending and investment decades ago today suffer not only from reduced wealth and greater poverty, but from lower life expectancy and higher prevalence of chronic diseases that are risk factors for poor outcomes from COVID-19, a new study shows.

The new study, from the National Community Reinvestment Coalition (NCRC) with researchers from the University of Wisconsin–Milwaukee Joseph J. Zilber School of Public Health and the University of Richmond’s Digital Scholarship Lab, compared 1930’s maps of government-sanctioned lending discrimination zones with current census and public health data.

Table of Content

  • Executive Summary
  • Introduction
  • Redlining, the HOLC Maps and Segregation
  • Segregation, Public Health and COVID-19
  • Methods
  • Results
  • Discussion
  • Conclusion and Policy Recommendations
  • Citations
  • Appendix

Complete the form to download the full report: