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Developing Effective Communication Skills-Part III: Strategies to Manage Generational and Cultural Differences

June 30, 2020, 2:00 pm EDT - 3:30 pm EDT

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When it comes to communication “one size does not fit all.”  Effective communication is adaptable to clients’ different personalities, needs and expectations. This webinar will teach specific skills to reduce implicit bias and assumptions that impede communication. Recognize the unique differences in values and communication based on generational and culture needs, and how to create dialogue that is tuned to the unique needs of your client to gain the desired outcomes.

You will learn:

  • How to communicate effectively to different personalities
  • How to reduce implicit bias and assumptions that impede effective communication
  • How to recognize communication needs based on generational and cultural differences
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June 30, 2020
2:00 pm EDT - 3:30 pm EDT
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Redlining and Neighborhood Health

Before the pandemic devastated minority communities, banks and government officials starved them of capital.

Lower-income and minority neighborhoods that were intentionally cut off from lending and investment decades ago today suffer not only from reduced wealth and greater poverty, but from lower life expectancy and higher prevalence of chronic diseases that are risk factors for poor outcomes from COVID-19, a new study shows.

The new study, from the National Community Reinvestment Coalition (NCRC) with researchers from the University of Wisconsin–Milwaukee Joseph J. Zilber School of Public Health and the University of Richmond’s Digital Scholarship Lab, compared 1930’s maps of government-sanctioned lending discrimination zones with current census and public health data.

Table of Content

  • Executive Summary
  • Introduction
  • Redlining, the HOLC Maps and Segregation
  • Segregation, Public Health and COVID-19
  • Methods
  • Results
  • Discussion
  • Conclusion and Policy Recommendations
  • Citations
  • Appendix

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