- This event has passed.
Developing Effective Communication Skills-Part III: Strategies to Manage Generational and Cultural Differences
June 30, 2020, 2:00 pm EDT - 3:30 pm EDT
When it comes to communication “one size does not fit all.” Effective communication is adaptable to clients’ different personalities, needs and expectations. This webinar will teach specific skills to reduce implicit bias and assumptions that impede communication. Recognize the unique differences in values and communication based on generational and culture needs, and how to create dialogue that is tuned to the unique needs of your client to gain the desired outcomes.
You will learn:
- How to communicate effectively to different personalities
- How to reduce implicit bias and assumptions that impede effective communication
- How to recognize communication needs based on generational and cultural differences