The Wall Street Journal, May 20, 2024, They Were Used to Five-Star Service At First Republic. Now They’re Just Regular Customers.
First Republic Bank FRCB -33.33% decrease; red down pointing triangle had a knack for making customers feel special. Its new owner isn’t getting such rave reviews.
Over Memorial Day weekend, all First Republic customers were moved over into JPMorgan Chase JPM -2.48% decrease; red down pointing triangle accounts, a transfer of some 800,000 accounts.
On social media and in interviews, dozens of former First Republic customers are complaining about their first experiences with JPMorgan Chase. Customers weren’t able to make payments with their debit and credit cards after the migration. Others reported multihour waits for customer-support agents, many of whom weren’t able to help them solve their problems.
