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Building Cultural Competencies In Financial Services: When Diversity Training Isn’t Enough

The country is undergoing a demographic shift that the financial services industry has yet to catch. Prospective clients for financial services products are increasingly young and people of color and yet, the institutions who serve them largely skew older, male and White. This session explores why siloed D&I initiatives fall short and how an organization can build the cultural competencies needed to serve burgeoning communities of color.

Member Profile: Housing Action Illinois

Housing Action Illinois is a statewide coalition that has been leading the movement to protect and expand the availability of quality, affordable housing in Illinois for more than 30 years. Our 140+ member organizations include homeless service providers, housing counseling agencies, developers of affordable housing and policymakers. We bring everyone together to work toward our vision of an Illinois where everyone has a stable, good home.

Natasha Sim

CDFI Program Manager nsim@ncrc.org 202-792-1282 Natasha Sim is an attorney and program manager at the National Community Reinvestment Coalition (NCRC). Since joining NCRC in late 2020, Natasha has led the implementation of …

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